The Municipality of Hafnarfj\u00f6r\u00f0ur takes
\nI am very grateful for the suggestions regarding the quality of home-delivered meals for senior citizens in Hafnarfj\u00f6r\u00f0ur.
\nseriously and will do everything to ensure that good service, good food and good
\nLet's go together. The town apologises
\nregret for what has gone wrong and thanks for the suggestions and
\nComplaints received. <\/i><\/p>\n<\/p>\n
Just over 100 elderly residents in Hafnarfj\u00f6r\u00f0ur use the meal service.
\nwhich is available at 33 Hjallabraut and 1 S\u00f3lvangsvegur every day. In addition, they have
\nAround 55 elderly people have had food delivered to their homes every day of the week. <\/i>About
\nAt the last New Year, the company ISS took over the production of the food following
\ntender. Staff of Hafnarfj\u00f6r\u00f0ur Municipality at Hjallabraut
\nand S\u00f3lvangsvegur have daily sent a status report to the town's liaison with the ISS, about
\nthe quality of the food and what people think of it. Regarding suggestions and complaints, there has been
\nActed upon as soon as they were received. <\/p>\n<\/p>\n
Over the weekend, an incident occurred which is unacceptable when
\nEnd-of-line food did not meet quality requirements. Haraldur L. Haraldsson
\nThe mayor summoned representatives of ISS for a meeting the same day to review
\nproduction, processing and serving of food to elderly citizens in Hafnarfj\u00f6r\u00f0ur. ISS has
\nhas been notified in writing that within two weeks the company must submit
\ninformation on how it intends to prevent mistakes of this kind
\nbe repeated and that the company provides the service as defined and agreed.
\nis set out in the new service contract.<\/p>\n<\/p>\n
In a letter from the mayor to ISS, improvements are demanded.
\nThe ambition of the City of Hafnarfj\u00f6r\u00f0ur, as expressed here at the end, is to ensure that all services
\nfor senior citizens to be exemplary and a credit to the municipality. <\/p>\n<\/p>\n
\u201eWe look at mistakes from
\nWe take this matter very seriously and apologise that it occurred.
\nplace. Our ambition is to provide senior citizens in Hafnarfj\u00f6r\u00f0ur with 100% service and
\nwe proceed on the basis that the parties we negotiate with will handle it accordingly. We
\nas a local authority, we operate according to certain rules regarding the tendering of services and
\nWe expect the terms we set to be fulfilled. Going forward
\nCouncil staff will place a greater emphasis on following up on food deliveries.
\nto the elderly in Hafnarfj\u00f6r\u00f0ur, especially through visits, conversations and
\nintegration with home care services. We are going to ensure that this service will be available
\nmodel\u201c <\/i>says Haraldur L. Haraldsson, Mayor of Hafnarfj\u00f6r\u00f0ur. <\/p>\n<\/p>\n
The service for the production of food for the elderly was put out to tender.
\nAt the end of last year, the tender was part of the municipality's timely tenders. Municipalities are required to accept the lowest bid.
\nin accordance with the tender rules and was done in this case taking into account
\ntendering conditions intended to guarantee quality and good service. The company ISS had
\nthe lowest bidder took over the service at the turn of the year. The tender for this service element was the only tender.
\nthe municipality's procurement procedures which resulted in a price increase in the contract.<\/p>","protected":false},"excerpt":{"rendered":"
Hafnarfjar\u00f0arb\u00e6r tekur \u00e1bendingum um g\u00e6\u00f0i heimsends matar til eldri borgara \u00ed Hafnarfir\u00f0i mj\u00f6g alvarlega og mun gera allt til a\u00f0 tryggja a\u00f0 g\u00f3\u00f0 \u00fej\u00f3nusta, g\u00f3\u00f0ur matur og gott ver\u00f0 fari saman. B\u00e6rinn bi\u00f0st velvir\u00f0ingar \u00e1 \u00fev\u00ed sem \u00farskei\u00f0is hefur fari\u00f0 og \u00feakkar fyrir \u00fe\u00e6r \u00e1bendingar og kvartanir sem borist hafa. R\u00famlega 100 eldri borgarar \u00ed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","wds_primary_category":0,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-12921","post","type-post","status-publish","format-standard","hentry","category-frettir"],"acf":[],"_links":{"self":[{"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/posts\/12921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/comments?post=12921"}],"version-history":[{"count":0,"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/posts\/12921\/revisions"}],"wp:attachment":[{"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/media?parent=12921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/categories?post=12921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hafnarfjordur.is\/en\/wp-json\/wp\/v2\/tags?post=12921"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}