{"id":13766,"date":"2019-03-14T00:00:00","date_gmt":"2019-03-14T00:00:00","guid":{"rendered":"https:\/\/hafnarfjordur.is\/ahersla-a-ad-nutimavaeda-og-throa-thjonustuna\/"},"modified":"2022-10-25T09:01:26","modified_gmt":"2022-10-25T09:01:26","slug":"emphasis-on-the-development-of-services-and-the-training-of-staff","status":"publish","type":"post","link":"https:\/\/hafnarfjordur.is\/en\/ahersla-a-ad-nutimavaeda-og-throa-thjonustuna\/","title":{"rendered":"Emphasis on modernising and developing the service"},"content":{"rendered":"

Organisational changes at the City of Hafnarfj\u00f6r\u00f0ur<\/strong><\/p>\n

It is proposed in the Capacent report on
\nthat the City of Hafnarfj\u00f6r\u00f0ur's service provision will be changed by an amendment to the plan which
\ncontribute to improving and developing the service, with the aim of solving as many problems as possible
\nmost matters on first contact digitally or via the call centre. Town Council
\ndecided at its meeting this morning to refer proposals for the first steps in this reform process
\nfor further processing by the town council. The changes are expected to come into effect
\nby 1 September at the latest.<\/p>\n<\/p>\n

The past
\nIn the autumn, it was decided to launch a review of the services of the City of Hafnarfj\u00f6r\u00f0ur and to seek
\nways to strengthen and improve it. There were indications that much could be improved.
\ngo, for example, requests, enquiries and suggestions are most appropriately from
\nthe townspeople were not being properly looked after. Then there were indications that this could be done, that
\nat least in part, attributable to the fact that the pressure on the professional areas would be greater than they
\nto attend to. The Town Council agreed in September 2018 to enter into a contract with
\nCapacent on an evaluation of the governance system of the City of Hafnarfj\u00f6r\u00f0ur, which would look
\nspecifically on how to increase services and operational efficiency and
\nthe council's operations through the use of information technology and clearer procedures
\nand a dynamic working environment. <\/p>\n<\/p>\n

R\u00f3sa Gu\u00f0bjartsd\u00f3ttir, Mayor: <\/strong>\u201eService to the town's residents and businesses is a fundamental task.
\nof each municipality. We want Hafnarfj\u00f6r\u00f0ur to be at the forefront of that and for them
\nthat anyone who approaches the town shall receive the swiftest and best possible resolution of their matters.
\nThe review of the service provision revealed that there is much room for improvement.
\nnot least because infrastructure and procedures have not changed in line with
\nchanged needs and a changed environment. With these changes, we are taking
\nan important step towards improving and modernising the services of the City of Hafnarfj\u00f6r\u00f0ur. We
\nWe want to resolve as many enquiries as possible on the first contact, and we do this not least by
\ndevelopment and strengthening of digital service channels.\u201c<\/em><\/p>\n<\/p>\n

The outcome of the total and the consultation with residents and
\nstaff<\/strong><\/p>\n

\u00cd
\nThe analysis carried out in recent months has focused on establishing
\nthe view of the majority, both within the administration and among the town's residents. Among other things
\nA special feedback portal was opened where residents could send suggestions to the advisors.
\nregarding matters concerning the town's services that could be improved. Then a meeting was held
\nA residents' meeting in November where the provision of services by the City of Hafnarfj\u00f6r\u00f0ur was discussed. <\/p>\n<\/p>\n

\u00cd
\nA Capacent report to the town council states that there is significant pressure on professional departments and a shortage
\nFlaws in procedures have led to the fact that the service of the City of Hafnarfj\u00f6r\u00f0ur has not
\nto evolve and strengthen in step with changing times. Work processes are largely based on
\nolder tradition and was not suitable for the extensive activities undertaken by the municipality.
\ntoday. A significant increase in workload could be met with an increased number of full-time equivalent posts, but in the assessment
\nThe advisors point out that it is unwise in the long term. Not least is
\na need to significantly enhance services that can be resolved on first contact, either
\ndigitally or in a call centre. <\/p>\n<\/p>\n

New field of service and development<\/strong><\/p>\n

Laid
\nis to change the division of labour in service provision so that it is separated on
\nbetween, on the one hand, services that can be resolved at first contact and, on the other
\nregarding services that it is necessary to carry out in the relevant professional fields
\nexperts. To achieve this, the following changes will be made: <\/p>\n<\/p>\n