About 90% residents are happy with their town
Residents' satisfaction with Hafnarfjörður remains relatively high by historical standards, according to Gallup's annual service survey, which was presented to the town council this morning. 88% residents are satisfied with Hafnarfjörður as a place to live, and the town is above the municipal average on this measure. Hafnarfjörður has climbed 3 places year-on-year in the survey's key question, which summarises the overall experience of municipal services. It now holds 9th place out of 20 among the country's largest municipalities.
Residents' satisfaction remains high by historical standards
Residents' satisfaction with Hafnarfjörður remains relatively high by historical standards, according to
Gallup's annual service survey, which was presented in to the town council this morning. 88% inhabitants are
happy with Hafnarfjörður as a place to live and is Hafnarfjörður over
average of municipalities on this factor. Hafnarfjörður rises by 3 places between
years in a key survey question that summarises the overall experience of a service
of the municipalities. Now holds 9 of 20 seats among the country's largest municipalities.
2019 was a record year for measurements.
The year 2019 continues to be a record year for measurements of residents' satisfaction.
Hafnarfjörður improved in all areas, with significant improvements in 12 of the 13 areas. Then
enjoyed, among other things, services for families with children, nursery services and
Service for disabled people has not been higher since measurements began. The score fell.
slightly in the 2020 measurements, and the same is true for the 2021 score.
Overall, the average for all municipalities decreases on most factors that
is noteworthy and could provide certain indications, among other things, about the effects
The global pandemic's impact on the national experience and identity in a time of challenge and transformation.
View results from
Gallup service survey 2021
Assessment of
municipality and change from the last measurement – see p. 3 of the findings
Above average in five areas
88% residents are satisfied with Hafnarfjörður as a place to live, 83%
Residents are satisfied with the sports facilities in the municipality and 75% with
the quality of the environment near his home. Hafnarfjörður is on a par with
other municipalities in four areas and above average in five areas that relate to
overall satisfaction with the municipality as a place to live, satisfaction with facilities
the practice of sport in the municipality, satisfaction with how the municipality handles
Cultural affairs, services for senior citizens in the municipality and planning
Generally in the municipality. Hafnarfjörður
is below average when it comes to nursery services, waste collection services and
Services for disabled people.
Constantly
More residents seem to be using smart solutions.
Satisfaction with the service for senior citizens and how well
The number of cases dealt with by the town's staff is increasing year on year. An ever-increasing number of
Residents appear to be using new and smart solutions on hafnarfjordur.is for self-service.
and the gathering of information on the web and on other municipal media. This is in keeping with
The municipality's official web metrics. Hafnarfjörður stands still in fifth place.
participated in the 2021 survey and decreased in six areas, of which three were significant.
factors. Factors that decrease significantly between years are satisfaction with play and
the town's primary school and satisfaction with the council's rubbish collection. Hopes
are intended to bring about plans for A coordinated waste collection system for the capital region and Specific measures for nursery school staff will lead to an increase in residents' satisfaction.
An opportunity for improvement presents itself
Behind us are two very special years characterised by a pandemic.
and an emphasis on an undiminished core service with the attendant effects on daily operations. The years
have both proved difficult for vulnerable groups and created new and different
challenges and pressure on the council's largest staff groups. The future holds
challenging tasks at the local level and measures aimed at
to bolster the town's foundations until its spirit and economy have regained their former strength. The largest
the municipality's next project
Weeks, months and years are, among other things, dedicated to internal and external reconstruction, support and development.
Opportunities for improvement are apparent and, at present, work is under way, among other things. Shaping the vision and strategy for Hafnarfjörður until 2035. With the implementation, a great step is taken
take steps to better connect all of the council's policies and create
a clear vision developed in broad consultation with staff, residents,
of business life, town councillors and other stakeholders and interest groups. Clearer
long-term vision and strategy and strategic plans with measurable
The short-term objective is to respond even better to the residents' call for increased services.
and new services which in turn has a knock-on effect on their satisfaction.
About the Gallup Poll
Gallup conducts an annual service survey among the twenty largest
of the country's municipalities to survey satisfaction with services and make comparisons
there, along with examining changes from previous measurements. Data collection took place
from 8 November 2021 to 12 January 2022. This is a multi-storey building.
A random sample of 18 years and older from the Gallup opinion panel. Data collection was ongoing.
until a specified number of responses was reached in each municipality. In
In Hafnarfjörður, 408 individuals responded to the survey. The results give a certain
A concept of residents' satisfaction with certain service aspects, regardless of whether the individual uses them.
whether or not the service is seen. At the same time, information is obtained about service elements that are good
it would be to take a closer look. The results were
presented at the council's meeting this morning.