Category: Project stories

Project stories – digital transformation

A feedback portal that started with a bang!

The feedback portal had been in development and testing for a long time, but the timing of its launch was remarkable, as a severe storm hit the south-west corner on that day, bringing heavy snowfall and transport disruption. The feedback portal was therefore truly put to the test right from its launch. It literally rained or snowed in suggestions during those first days and weeks, and the vast majority of them […]

Financial assistance in a new self-service process

An application for financial assistance was recently launched by the City of Hafnarfjörður, which has a significant impact on the applicant's process and the work of staff towards greater automation and self-service. This project is the first step in a joint digital journey for municipalities, in collaboration with Digital Iceland and utilising the technological infrastructure developed by Ísland.is. The project is […]