Residents' satisfaction is growing
In Hafnarfjörður, 88% residents are satisfied with the municipality as a place to live, according to the results of an annual Gallup service survey which were recently made public. The City of Hafnarfjörður has participated in this survey for a number of years and has systematically incorporated the results of each sector into its projects and work.
In Hafnarfjörður, 88% residents are satisfied with
the municipality as a place to live, according to the results of the annual service survey
Gallup polls which were recently made public. The Municipality of Hafnarfjörður has taken part in
This survey has been conducted for many years, and the results of each subject area have been systematically recorded.
to include in their projects and work.
Results
Service surveys provide an idea of resident satisfaction and/or experience based on discussion with
certain municipal services.
The aim of the survey is to examine satisfaction with the service of the largest
of the country's municipalities, as well as examining changes from previous measurements. More
are satisfied with their municipality this year compared to last, and the score
Hafnarfjörður 4.3 out of 5 possible on the 1-5 scale. The municipality is rising in
10 out of 13 factors, and there is a significant difference in four of them between years. Factors
regarding the services of the local authority, satisfaction with the local authority as a place to
housing, services for families with children and services for disabled people in
the municipality. Great emphasis has been placed on targeted measures in this
departments in recent months and years, and it is therefore pleasing that actions and projects
seems to translate into an experience and satisfaction for both the users of the service and
those who assess satisfaction based on discussion and conversation with others. Still on
Hafnarfjörður is some way off catching up with the municipalities that score highest.
in each section but remains around the average of all the municipalities. This
A positive result highlights residents' more positive attitude towards the service.
of the municipality and is an encouragement to all concerned to continue on the same
route. The Hafnarfjörður Town Council was briefed on the results of a service survey on
the council's meeting this week.
Results
Gallup can be found in the council's minutes, item 1 – see here: http://www.hafnarfjordur.is/stjornsysla/fundargerdir/DisplayMeeting.aspx?id=1701017F