The service will be first-class for the future.
With the new Service and Development Department formally taking up its work on 1 September, a step is being taken towards resolving as many enquiries received by the town as possible at the first point of contact in the customer service centre or via digital service channels. The new department takes responsibility for the council's customer service, IT department and communications. In addition, culture and tourism, along with their associated institutions, will be transferred to the new department.
Service will be first-class – resolving issues on first contact is the aim.
With a new service and development area which formally includes
Starting on 1 September, a step is being taken towards being able to resolve as many enquiries as possible.
reach the town for the first time in customer service or digitally
service lines. The new department takes over responsibility for the town's customer service,
IT department and communications matters. In addition, cultural and tourism matters, along with
to related institutions in the new field.
The changes were approved by the town council and the municipal council in
spring and build them on extensive analytical work on the town's services. In
The emphasis in that work was on eliciting as many viewpoints as possible, both from within
of the administration as town residents. A special feedback portal was opened where residents
They were able to send suggestions for improvements, and a residents' meeting was held there.
which concerned the provision of services by the City of Hafnarfjörður. „This work revealed that much could be improved in the provision of services.
not least because infrastructure and procedures have not changed in line with
changed needs and a changed environment. With these changes, we are taking
an important step to modernise and improve the town's services, as we want the
that she is in the front row“ says Rósa Guðbjartsdóttir, the mayor. The new Service and Development Department will prioritise projects and actions over the coming weeks and months and work on implementing projects designed to shorten communication channels, speed up processing and improve the council's services. The director of the new Service and Development Department is Sigurjón Ólafsson.
At the same time
The names of the administrative fields are changed to reflect the above changes.
better reflect their tasks and challenges:
- Family services
is given the title Department for Family and Child Affairs - Education and
The leisure service is given a name Department of Culture and Public Health - Environmental and
The planning service is named Department of Environment and Planning