Simple and smart feedback portal

Provide your feedback easily.

An audit of the administration of the City of Hafnarfjörður in 2019 made it clear that there was a need for a more accessible feedback portal where residents could submit suggestions to the city, ensuring they followed a clear process. Now, such a feedback portal has been launched, where residents can easily submit any kind of feedback. The portal is the result of good collaboration between staff from all departments of the town, but its model is based on that of the City of Reykjavík.

They pointed out to us what could be improved on your trips around town.

It is easy to send a photo with the feedback, and you can also send a location on a map if applicable. The Suggestion Portal They work very well on smart devices, and residents are encouraged to use their phone if they notice anything that could be improved in our environment, services, or anything else they wish to bring to the attention of the staff of the City of Hafnarfjörður. 

^{Here is a good example of what could be improved.}

We welcome all suggestions! 

Each and every suggestion will help us to make the service even better. A clear complaints procedure has been established. The service desk staff review the feedback, respond or direct it to the appropriate channel within 24 hours on all working days. The sender receives an email as soon as a response is available. The feedback portal can be accessed from the website's homepage or by entering the URL. hafnarfjordur.is/suggestions

A more powerful suggestion portal in development in collaboration with several municipalities.

Although this milestone has been reached, this is only the first version of the feedback portal, as the Municipality of Hafnarfjörður is collaborating with three other municipalities; Reykjavík, Kópavogur and Árborg, on the continued development of the feedback portal with a powerful back-end system and integration with My pages . The project is the first of hopefully many where local authorities join forces to build powerful digital solutions that improve services and the quality of life for residents.

There's nothing left to wait for. Send us a suggestion!