Increased satisfaction with environmental and planning issues among residents of Hafnarfjörður
The Municipality of Hafnarfjörður has for many years participated in Gallup's annual service survey. The survey asks about attitudes towards the services of the largest municipalities in various policy areas, based on both experience and opinion. The main findings are that 88% of residents are satisfied with Hafnarfjörður as a place to live, 86% with sports facilities, 81% with the quality of the environment, and 71% with cultural affairs.
About 90% residents are happy with the town as their place of residence.
The Municipality of Hafnarfjörður has for several years participated in Gallup's annual service survey. The survey asks about attitudes towards the services of the largest municipalities in various policy areas, based on both experience and opinion. The main findings of the new survey for Hafnarfjörður are that 88% of residents are satisfied with Hafnarfjörður as a place to live, and 86% with the sports facilities in the municipality, 81% with the quality of the environment near their home and 71% with the town's cultural affairs. All these factors, and more, score above average in the comparison of municipalities.
Slightly more than average satisfied with Hafnarfjörður as a place to live
The biggest improvements this year are in the quality of the environment near homes and in general planning matters, which increase significantly between measurements. Satisfaction with the resolution of enquiries has decreased significantly between surveys, while other factors have remained stable. Hafnarfjörður ranks 4th out of 20 for satisfaction with the town as a place to live and 9th out of 20 for the survey's key question, which summarises the overall experience of the municipalities' services. The municipality climbed 3 places between the 2021 and 2022 measurements and retains 9th place this year.
Assessment of the municipality and change from the last measurement
Average municipality compared with all municipalities
Above average in eight out of twelve service areas
According to the results of a Gallup poll, the municipality of Hafnarfjörður is above average in the comparison of municipalities in eight areas relating to overall well-being (72%), satisfaction with place of residence (88%), facilities for sports (86%), quality of the environment (80%), cultural affairs (71%), services for families with children (58%), services for the elderly (51%) and general planning (53%). The municipality is just below the average for municipalities in four areas (0.1 below the average) concerning primary school services (65%), nursery school services (60%), waste collection (57%) and services for disabled people (45%). Opportunities for improvement are widespread, particularly in those service areas that score lowest each year across all municipalities, namely services for people with disabilities, the elderly, waste collection and planning, and this year especially with regard to case handling.
About the Gallup Poll
Gallup conducts an annual service survey among the country's twenty largest municipalities to assess satisfaction with services, make comparisons, and examine changes from previous measurements. Data collection took place from 12 December 2022 to 23 January 2023. The survey is based on a stratified random sample of 18 years and over from the Gallup panel. In Hafnarfjörður, 432 individuals responded to the survey. The survey results provide an indication of residents' satisfaction with certain services, regardless of whether they use them or not. They also provide information on areas of service that would be beneficial to examine in more detail. The results were presented at a meeting of the town council this morning.